Effective date: August 5, 2026
Sentinel Presence ("we," "us," or "our") is committed to protecting the privacy of our customers and users. This Privacy Policy describes how we collect, use, and safeguard your information when you use the Sentinel Presence platform and services.
We collect information you provide directly to us, including:
We use the information we collect to:
If you provide your mobile phone number and opt in to SMS alerts, we will use that number solely to send you automated text messages related to your Sentinel Presence account — including security event notifications, system status updates, and service alerts.
We do not sell, rent, trade, or share your mobile phone number or SMS consent with third parties for their own marketing or promotional purposes. Your phone number is used exclusively to deliver the alerts you have opted in to receive.
Message frequency varies based on your account settings and detected events. Message and data rates may apply depending on your mobile carrier and plan.
You may opt out of SMS messages at any time by replying STOP to any message, or by removing your phone number from your Sentinel Presence dashboard. You may also reply HELP for assistance.
We use industry-standard security measures to protect your information, including encrypted connections via Cloudflare Tunnel and secure token-based authentication. Your home network traffic is routed directly through your own Cloudflare tunnel — your data does not pass through or reside on our servers.
We retain your account information for as long as your account is active. If you close your account, we will delete or anonymize your personal information within a reasonable time, except where retention is required by law.
We use Cloudflare for secure tunnel connectivity and Twilio for SMS message delivery. These providers process only the minimum data necessary to deliver their services and operate under their own privacy policies and data security standards.
You may update or delete your personal information by accessing your account dashboard or contacting us at support@sentinelpresence.com. You may also request a copy of the information we hold about you.
We may update this Privacy Policy from time to time. We will notify active users of material changes. Continued use of the service after changes are posted constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy, please contact us at support@sentinelpresence.com.