Terms and Conditions

Acceptance of Terms

By accessing or using the Sentinel Presence platform, you agree to be bound by these Terms and Conditions. If you do not agree, do not use the service.

Description of Service

Sentinel Presence provides a secure remote access platform that allows customers to connect to their Home Assistant smart home system via encrypted Cloudflare tunnels. The service includes a customer dashboard, household member management, and optional SMS alert notifications.

Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Ensuring that household members you add have consented to access your system through Sentinel Presence
• Keeping your contact information accurate and up to date

SMS Alerts — Terms of Use

If you opt in to SMS alerts, you agree to the following:

• You are the account holder or authorized user of the mobile number provided
• You consent to receive automated text messages from Sentinel Presence for security events, system status updates, account activity alerts, and service notifications
• Message frequency varies based on your account settings and detected events
• Message and data rates may apply depending on your mobile carrier and plan
• Consent to receive SMS is not a condition of purchasing or using the service
• You may opt out at any time by replying STOP to any message or removing your number from your dashboard
• Reply HELP to any message for assistance

Wireless carriers are not liable for delayed or undelivered messages.

Acceptable Use

You agree not to use Sentinel Presence to:

• Access systems or networks without authorization
• Interfere with the security or integrity of any other user's account
• Attempt to reverse-engineer or exploit the platform
• Use the service for any unlawful purpose

Service Availability

We make reasonable efforts to keep Sentinel Presence available at all times, but we do not guarantee uninterrupted access. The service depends on third-party infrastructure including Cloudflare and your home network, which are outside our direct control.

Limitation of Liability

Sentinel Presence is provided "as is." To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of or inability to use the service, including any damages resulting from delayed or undelivered notifications or system access failures.

Changes to Terms

We may update these Terms from time to time. Continued use of the service after changes are posted constitutes your acceptance of the revised terms.

Contact

For questions about these Terms, contact us at support@sentinelpresence.com.